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What People Say About Us

“…would happily recommend (them) to organisations looking to improve their customer service”

Customer Care Director, the world’s leading online takeaway ordering service

“Thank you for such a thorough, systematic and cost efficient review”

Marketing Director, International Publisher

“All of our objectives were achieved successfully and to time and budget.”

Strategy & Delivery Director – NHS Commissioner

“…helped critique and develop our sales model, while performance managing a roster of outbound contact centres to deliver sales results, meet affinity partners’ brand expectations and satisfy compliance standards…(they) clearly added value and I would be very happy to use them again”

VP Worldwide Direct Marketing, global insurance company

“I cannot recommend (them) too highly”

Marketing Development Director – EMEA, global card brand

“An absolute asset”

Director of Customer Service, UK high street bank)

“…a wealth of knowledge…extremely influential…”

Head of Customer Experience, leading news media organisation

“Excellent work!”

eCommerce Director, West European retailer

“…(they have) the ability to not only quickly identify the key issues but address them with positive outcomes, leaving nothing to chance.”

Marketing Controller, UK high street retailer’s affinities business

“…provided insight and developed new initiatives to improve our offering, profile and value to the client. The relationship with our client has continued to grow and prosper and they made a timely and tangible contribution to that achievement”

Managing Director & Founder, top-10 UK customer management outsourcing company

“…invaluable in helping us establish a global capability in less than 12 months. Thank you!”

Global Director of Customer Service, Leading fashion brand

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