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December’s Regulation Hub Update for the DMA’s Contact Centre Council

December’s round-up of Regulation and Compliance news for UK contact centres.

This month’s headlines include…

  • Individual company directors, as well as the corporate entities, will now be liable for PECR fines of up to £500,000
  • The Incredible shrinking TPS: 12% smaller already this year & counting
  • PCI DSS Guidelines for Phone Payments have been released – and it’s bad news for contact centres relying on ‘pause & resume’ techniques to take themselves ‘out of scope’
  • Only 5 days left to share your views on a new Code of Practice for Direct Marketing with the ICO
  • The ICO has fined two companies a total of £250,000 for making unsolicited marketing calls to numbers on the TPS – and fined a third firm £200,000 for sending over 14 million texts in breach of the PECR rules
  • The Fundraising Regulator is to start ‘naming and shaming’ charities under investigation from 2019
  • 118 Directory Enquiries providers’ prices have been capped by Ofcom

And hidden away in the Update, a small Christmas Competition!

DMA CC Council – Compliance Regulation Hub Update December 2018-ilovepdf-compressed

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