December’s Regulation Hub Update for the DMA’s Contact Centre Council

19th December 2018

December’s round-up of Regulation and Compliance news for UK contact centres.

This month’s headlines include…

Individual company directors, as well as the corporate entities, will now be liable for PECR fines of up to £500,000
The Incredible shrinking TPS: 12% smaller already this year & counting
PCI DSS Guidelines for Phone Payments have been released – and it’s bad news for contact centres relying on ‘pause & resume’ techniques to take themselves ‘out of scope’
Only 5 days left to share your views on a new Code of Practice for Direct Marketing with the ICO
The ICO has fined two companies a total of £250,000 for making unsolicited marketing calls to numbers on the TPS – and fined a third firm £200,000 for sending over 14 million texts in breach of the PECR rules
The Fundraising Regulator is to start ‘naming and shaming’ charities under investigation from 2019
118 Directory Enquiries providers’ prices have been capped by Ofcom

And hidden away in the Update, a small Christmas Competition!