January’s Regulation Hub Update from the DMA’s Contact Centre Council
All the news contact centre and customer experience professionals need on regulation and compliance, prepared by Channel Doctors’ Steve Sullivan for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
This month’s headlines:
- Ban on Pensions cold calling introduced
- Google fined €50m by French data protection regulator
- Telephone Preference Service file size reduced by nearly 4 million numbers through 2018
- Fundraising Preference Service falls flat