February’s Regulation Hub Update from the DMA’s Contact Centre Council
Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
February’s headlines include:
- Renewable energy firm sanctioned – but not fined – by the ICO for making 800,000 un-consented calls to consumers on the TPS
- Accident claims contact centre fined £80,000 for calling TPS numbers
- Two rogue marketing firms’ directors banned for 6 & 4 years by the Insolvency Service