48%
48% of employees have left a job because the reality didn’t match how it was communicated to them in the recruitment process. That’s the fascinating and disappointing statistic I learned from Thrive Map at Call & Contact Centre Expo, this week.
Contact centre roles are – unavoidably – those in which the to day-to-day demands and realities are most difficult to change. So, in parallel with looking to improve the employee experience, being honest about the realities of the job you’re recruiting for is vital.
