+47%
47% increase in remote or card not present fraud – that is, when a criminal uses stolen card details to buy something on the internet, over the phone or through mail order – is a startling statistic in UK Finance’s ‘Fraud: The Facts 2019’ report.
A stark reminder of the financial losses that can be experienced through self-service and contact centre channels, as well as the practical need for organisations ensure they’re PCI DSS compliant, especially in light of the PCI’s revised guidance on taking phone payments.
