April’s Regulation & Compliance Update from the DMA’s Contact Centre Council
Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
April’s headlines include:
Bounty fined £400k for pre-GDPR data protection abuses
Pensions firm fined £40k despite getting advice from specialist consultants and lawyers
Funeral plan firm fined for calling TPS numbers
Data cleanse leaves TPS file numbers 4m down vs 2018
Download the Update here: