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Contact Centres: What’s coming your way from the ICO

9th March 2020

The draft code. The finalised version is expected by the end of 2020https://ico.org.uk/media/2616882/direct-marketing-code-draft-guidance.pdf

Hve you heard about the Information Commissioner’s Office‘s draft Direct Marketing Code? You really should if you’re dealing with customers.

Here’s brief summary that we wrote with Rachel Goddard for the Data & Marketing Association‘s Contact Centres Council Regulation Hub

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