Question Time: Complaints
I was lucky enough to join a really fascinating and wide-ranging Question Time discussion about Complaints organised by CallNorthWest and the South West Contact Centre Forum, last month.
You can catch-up by using the link here (just enter the Passcode pH@I0f49)
There were loads of insightful facts, techniques and perspectives from the lovely panel which included Katie May from Customer Management Resourcing, Mat Cornish of Avaya, Sally Greenaway of Premier CX and Virgin Media‘s Damien Morrissey.
CallNorthWest and SWCCF are organising these Question Time sessions every two months, so keep your eyes peeled for the next one in July!
