March’s Regulation & Compliance Update from the DMA’s Contact Centre Council
Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
March’s headlines include:
- Two ‘dawn raids’ of contact centres by the ICO
- Fundraising Regulator doubles down on ‘naming & shaming’ of charities
- The first ICO ‘GDPR’ fines may be a while away
- Vote Leave fined £40k for sending illegal texts
- PPI ‘robo-call’ company director banned
- All about the Direct Marketing Commission
Download here: DMA CC Council – Compliance Regulation Hub Update March 2019_compressed
