☰ Menu

Contact centres during Covid-19 – Snapshot survey results

At the end of March we issued a brief, anonymous survey for contact centre leaders to share how they were coping with the inset of coronavirus. Their responses to questions about:

  • Demand levels
  • The shift to homeworking
  • Employment – furloughs, redundancies and recruitment
  • Staff absence

were fascinating – and supplemented by some great first-hand observations and stories from the customer contact ‘front-line’

Made with Visme Infographic Maker

We use essential cookies to provide necessary website functionality, we would also like to use additional cookies for additional functionality and third party cookies to track your visit, please accept or reject to inform us of your preference.