☰ Menu

Indian outsourcing: Fewer regulations = more due diligence and risk for clients


Many thanks to our friends at Contact Centre Panel for sharing my thoughts on the recent loosening of regulations on Indian contact centres to support home working.
This is a sensible move by the Indian government to aid its BPO sector through Covid and beyond, but it will create an additional due diligence and supplier management burden on outsourcing clients.

We use essential cookies to provide necessary website functionality, we would also like to use additional cookies for additional functionality and third party cookies to track your visit, please accept or reject to inform us of your preference.